Privacy Policy

Last Updated: August 7th, 2026

Privacy Policy

Welcome to EVS Supply (“Company,” “we,” “our,” or “us”). We are committed to protecting your privacy and safeguarding the personal information you provide while using our website and online store.

This Privacy Policy explains what information we collect, how we use it, when we may share it, and the choices available to you regarding your personal information.

By using this website, creating an account, or placing an order, you agree to the practices described in this Privacy Policy.

Information We Collect

Information You Provide

We may collect personal information when you:

Create an account
Place an order
Request a quote
Subscribe to our newsletter
Contact customer service
Submit a product review
Participate in promotions or surveys
Register for events or webinars
Otherwise communicate with us

This information may include:

Name
Company name
Billing address
Shipping address
Email address
Phone number
Order history
Purchase preferences
Account login credentials
Product reviews or comments
Customer service communications
Any other information you voluntarily provide

Payment Information

Payments are securely processed through trusted third-party payment providers.

We do not store complete credit card or debit card numbers on our servers. Payment information is collected and processed directly by our payment processors in accordance with their own privacy and security policies.

Information Collected Automatically

When you visit our website, we may automatically collect:

IP address
Browser type
Device information
Operating system
Pages visited
Products viewed
Shopping cart activity
Referral website
Time spent on the website
Clickstream data
Approximate geographic location
Website usage statistics

How We Use Your Information

We use your information to:

Process and fulfill orders
Process payments
Ship products
Provide order confirmations and shipping updates
Create and manage customer accounts
Respond to customer service requests
Personalize your shopping experience
Improve our website and services
Recommend products that may interest you
Detect fraudulent transactions
Maintain website security
Analyze website performance
Comply with legal obligations
Send promotional communications where permitted by law

Customer Accounts

Customers who create an account are responsible for maintaining the confidentiality of their login credentials.

You are responsible for activities occurring under your account and should notify us immediately if you believe your account has been accessed without authorization.

Orders and Order Fulfillment

To complete your purchases, we may use your personal information to:

Process payments
Verify billing information
Prepare and ship orders
Provide shipping updates
Process returns or exchanges
Respond to warranty requests
Maintain purchase records
Prevent fraudulent transactions

Shipping Providers

To deliver purchased products, we may share necessary information with shipping carriers and fulfillment providers, including:

Name
Shipping address
Phone number (when required)
Order information

This information is used solely to complete delivery of your order.

Cookies and Tracking Technologies

Our website uses cookies and similar technologies to improve your shopping experience.

Cookies may be used to:

Remember shopping cart contents
Save customer preferences
Remember login sessions
Analyze website traffic
Measure advertising performance
Personalize content
Improve website functionality
Detect fraudulent activity

Disabling cookies may prevent portions of the website from functioning properly.

Google Analytics

We may use Google Analytics to understand how visitors interact with our website.

Google Analytics may collect information such as:

Website usage
Visitor demographics (where available)
Device type
Browser information
Referral traffic
Pages viewed
Time spent on pages

This information helps us improve website performance and the overall customer experience.

Google Ads and Advertising

We may use Google Ads, including:

Conversion tracking
Remarketing
Audience targeting
Performance reporting

Google may use cookies and similar technologies to display advertisements based on previous visits to our website.

Depending on our marketing efforts, we may also utilize advertising technologies provided by Meta, Microsoft Advertising, Pinterest, TikTok, or other advertising platforms.

You may manage Google’s advertising preferences through Google’s Ads Settings.

Email Marketing

If you subscribe to our mailing list or make a purchase, we may send:

Order confirmations
Shipping notifications
Customer service updates
Promotional offers
Product announcements
Company news

You may unsubscribe from promotional emails at any time using the unsubscribe link included in our communications.

Transactional emails related to your purchases may continue even if you opt out of marketing communications.

Product Reviews and User Content

If you submit product reviews, ratings, testimonials, photographs, or other content, you grant us permission to display that content on our website and marketing materials unless otherwise prohibited by law.

Please avoid including sensitive personal information in publicly visible content.

Third-Party Services

We may use trusted third-party providers including:

Website hosting companies
Shopping cart platforms
Payment processors
Shipping providers
Customer relationship management (CRM) software
Email marketing platforms
Website analytics providers
Advertising platforms
Fraud prevention services
Customer support software
Live chat providers

These providers may process personal information only as necessary to provide services on our behalf.

Sharing Your Information

We do not sell your personal information.

We may share your information:

To process purchases
To complete shipments
With payment processors
With trusted service providers
To comply with legal obligations
To investigate fraud
To protect our legal rights
As part of a merger, acquisition, or sale of business assets

Data Retention

We retain information only as long as reasonably necessary to:

Complete purchases
Maintain customer accounts
Provide customer support
Meet accounting and tax requirements
Resolve disputes
Enforce agreements
Comply with applicable laws

When information is no longer needed, it is securely deleted or anonymized where practical.

Data Security

We use commercially reasonable administrative, technical, and physical safeguards designed to protect personal information.

Although we work to protect your information, no method of electronic transmission or storage is completely secure.

Your Privacy Rights

Depending on applicable law, you may have the right to:

Access your personal information
Correct inaccurate information
Request deletion of your personal information
Request a copy of your personal information
Withdraw consent where applicable
Object to certain processing activities
Opt out of marketing communications

To exercise these rights, please contact us using the information below.

Children’s Privacy

Our website is not directed toward children under the age of 13, and we do not knowingly collect personal information from children.

If we become aware that such information has been collected, we will take reasonable steps to delete it.

External Links

Our website may contain links to third-party websites.

We are not responsible for the privacy practices or content of third-party websites and encourage you to review their privacy policies before providing personal information.